Payment & Returns
We accept the following payment options online:
- American Express
Unsure about shopping online?
If at any time during your shopping experience you feel uncomfortable entering your credit card information over the web, please call 1- 713-266-2112 and we will be happy to process your order by phone.
SHOP WITH CONFIDENCE
Return Policy - Customer satisfaction is our #1 priority
The Saltwonders Himalayan Salt Company is confident that you will be happy with the quality of our products and stand behind every single item. If you are not satisfied with your purchase on any of our products, or if we have made an error on your shipment, please accept our apologies and contact us immediately so we can correct the error as quickly as possible. Please contact us by phone at 1-713-266-2112 or by email at firstname.lastname@example.org to discuss your return options.
Please check your orders thoroughly upon receipt and notify us of any damages or problems within 90 days of the original order date.
Please also note that due to the customized nature of our Giant Salt Lamps, Salt cooking Blocks products, and Gourmet Himalayan Salt over 40lbs will not be returnable. We suggest first placing a small order for Gourmet Himalayan Salt (5 lbs or less) for sampling purposes before placing orders for larger quantities.
Refunds: Approved refunds will be issued in the same way in which the product was originally purchased (credit card, check, etc.). If the item being refunded was shipped for free and is not considered damaged or faulty, refunds will be issued less the amount of our cost to ship the product.
All returns, with appropriate approval are to be sent to:
Saltwonders Himalayan Salt Company
6300 Westpark Dr STE 300.
Houston, Tx 77057
Most orders are shipped same day or within 8 hours of order placement. Please call 1-713-266-2112 as soon as possible if you wish to cancel your order. We will do our best to accommodate any cancellation requests that have not yet been processed or shipped.